Fulfillment Policy

1. Service Fulfillment Overview

CoreTrex, LLC provides Amazon & Walmart.com marketplace management, advertising, and growth strategy services to brands. As a service-based business, we do not ship physical goods. Instead, our fulfillment process involves delivering digital marketing services, strategy execution, and performance reporting.

2. Service Delivery Timeframe

• Upon signing a contract, clients receive onboarding materials and a dedicated Brand Growth Manager.
• CoreTrex begins implementing services within 5 business days of receiving all necessary client information.
• Ongoing services such as advertising management, listing optimization, and strategic growth initiatives are fulfilled on a continuous basis according to the terms outlined in each client’s agreement.

3. Communication & Progress Tracking

• Clients receive regular updates through scheduled strategy calls and performance reports.
• A dedicated client dashboard is available for tracking progress, key performance indicators (KPIs), and ongoing initiatives.
• Clients may contact their Brand Growth Manager at any time for service updates or additional requests.

4. Payment & Cancellation Policy

• All payments to CoreTrex are final and non-refundable unless otherwise specified in the service agreement.
• Clients may cancel their service agreement with a 30-day written notice, per the terms of their contract.
• Any outstanding payments due before the cancellation date must still be paid in full.

5. Dispute Resolution

If a client is dissatisfied with the fulfillment of services, CoreTrex will work to resolve concerns through:

• Reviewing the agreed-upon scope of work and deliverables.
• Providing additional support or adjustments as needed.
• Offering alternative solutions that align with the client’s business objectives.

For any fulfillment-related inquiries, clients may contact us at billing@coretrex.com.